Safety First Aid Accident Book A4

Next working day delivery (cut off time 1pm)

We always endeavour to deliver the item ordered in as quick a time as possible. To this end we use ROYAL MAIL Tracked 24 service. Royal Mail generally manage to keep their promises on such things, but we are always in their hands once the goods have left our warehouse. For this reason we never give a 100% guarantee of any particular delivery time and delivery time is NEVER a specific term or condition of your contract with us. In the rare event that a delay occurs in your item being delivered, ROYAL MAIL have specific procedures and timescales for investigating lost or delayed parcels. We CANNOT short circuit that procedure and unfortunately you will have to abide by their terms. If you want a replacement item to be sent out before their investigations and procedures are complete, you will have to pay for it as a separate transaction and a refund will be given when the procedures are complete and the original item is declared lost.

The customer will in the event of agree cancellation indemnify the Company in full against all expense and loss incurred up to the time of cancellation in accordance with the following formula namely:

The customer cancels after the Goods have left the Company's warehouse but before they have been unpacked by the customer a charge of Twenty percent (20%) of the invoice value will be charged plus any carriage charges incurred by the Company at the time of cancellation.

If the customer cancels after the Goods have left the Company's warehouse and the goods they have been unpacked by the customer a charge of Twenty Five percent (25%) of the invoice value will be charged plus any downgrading amount necessary together with any carriage charges incurred.

If we have sent the wrong product, which does not match the description on your invoice, you can return it to us for an exchange. We will refund the cost of postage where applicable.