Delivery
We always endeavour to deliver the item ordered in as quick a time as possible. Delivery is usually made within 1-5 working days. To this end we use a variety of delivery and courier firms. These companies offer various guarantees and delivery times. They generally manage to keep their promises on such things, but we are always in their hands once the goods have left our warehouse. For this reason we never give a 100% guarantee of any particular delivery time and delivery time is NEVER a specific term or condition of your contract with us. In the rare event that a delay occurs in your item being delivered, all the companies we deal with have specific procedures and timescales for investigating lost or delayed parcels. We CANNOT short circuit that procedure and unfortunately you will have to abide by their terms. If you want a replacement item to be sent out before their investigations and procedures are complete, you will have to pay for it as a separate transaction and a refund will be given when the procedures are complete and the original item is declared lost. When you place an order with us, you accept these conditions as part of your contract.
Heavy Equipment
Manufacturing time for Chinese and Indian cooker is between 1- 4 working weeks once order has been confirmed. Our transport team will contact you to confirm a delivery date. Minimum delivery for Chinese and Indian cookers is £99+VAT for local deliveries within the Birmingham area. All other deliveries will be mileage x 1.25 + £65.
Delivery of heavy-duty machine will be made to the ground-floor entrance to the building. It does not include negotiating lifts or stairs. This is customer's responsibility to check that products ordered will fit through doorways and into their premises. We cannot accept responsibility if it will not fit. Any carriage charges caused by an aborted delivery are the customers responsibility. Delivery does not include unpacking or positioning or assembling items. Due to the high cost of carriage and handling a restocking fee of up to 25% is applied to heavy equipment if returned.