Prodis Double Door Black Bottle Cooler

Please note, we no longer deliver to the following postcode areas due to courier limitations and delivery challenges:

Scotland & Northern Highlands / Islands:
KW1–KW14, AB31–AB38, AB40–AB56, IV1–IV28, IV30–IV32, IV36–IV40, IV52–IV54, IV63, IV41–IV49, IV51, IV55–IV56, PA21–PA38, PA41–PA49, PA60–PA78, PH4–PH41, PH49, PH50, HS1–HS9, KA27–KA28.

Northern Ireland: BT1–BT94.

Isles & Crown Dependencies:
IM1–IM9 (Isle of Man), GY1–GY10 (Guernsey), JE1–JE5 (Jersey), ZE1–ZE3 (Shetland), PO30–PO41 (Isle of Wight), TR21–TR25 (Isles of Scilly).

All other non-UK-mainland postcodes (including those that serve remote or island communities).

Delivery Information (UK Mainland)

Orders placed before 2pm will leave our supplier (Prodis) warehouse the same day, orders placed after 2pm will be dispatched on the following day.

Depending on the delivery postcode and product availability our supplier(Prodis) standard delivery service is 3-5 working days, larger items may carry a longer lead time. Lead times of products are indicated at the top of each product page.

Delivery Service

Our supplier (Prodis) standard delivery is a 3-5 working day, kerbside service, on larger items our supplier (Prodis) will contact you by text or call to arrange delivery on the phone number provided at the checkout process. The booking in team will be able to advise a delivery date but will not be able to offer a time slot, our standard delivery times are between 7am and 6pm.

All deliveries are made on 18 tonne vehicles, if there are height or weight restrictions to the delivery address please inform us before the order is placed.

Delivery & Claims Policy
Customer Responsibilities

Delivery Access & Handling
It is the customer’s responsibility to ensure that conditions at the delivery premises (e.g., door way access, mobility, assistance for lifting) allow for safe delivery.

Claims for Damage or Shortages
Any visible damage or missing items must be clearly signed for as “Damaged” or “Short Delivered” upon receipt.

Claims signed as “Received in good condition” or “Unchecked” are invalid. Once signed that way, any subsequent claims will be rejected.

Claims must be filed within 24 hours of delivery. Claims filed after this period may not be accepted under the warranty or for courier liability.

This aligns with standard industry practices where only claims noted at the time of delivery or reported immediately are considered valid.

This policy protects both the customer and the company:
It ensures that any damage or shortage is reported while goods are still in the delivery environment, preserving evidence and enabling a fair resolution.

It aligns with legal standards and courier policies, maintaining trust and operational efficiency.

Sale and Installation
All products are sold on a supply-only basis.
Installation, commissioning, and positioning are not included .

The customer will in the event of agree cancellation indemnify the Company in full against all expense and loss incurred up to the time of cancellation in accordance with the following formula namely:

The customer cancels after the Goods have left the Company's warehouse but before they have been unpacked by the customer a charge of Twenty percent (20%) of the invoice value will be charged plus any carriage charges incurred by the Company at the time of cancellation.

If the customer cancels after the Goods have left the Company's warehouse and the goods they have been unpacked by the customer a charge of Twenty Five percent (25%) of the invoice value will be charged plus any downgrading amount necessary together with any carriage charges incurred.

If we have sent the wrong product, which does not match the description on your invoice, you can return it to us for an exchange. We will refund the cost of postage where applicable.