London Wok RSL14 14" Superlight Carbon Steel Wok – 765g
London Wok RSL14 14" Superlight Carbon Steel Wok – 765g is backordered and will ship as soon as it is back in stock.
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Specifications
Specifications
RSL14 Superlight 14-Inch Carbon Steel Wok
The London Wok RSL14 combines traditional carbon steel performance with an exceptionally light 765g body. It is designed to reduce wrist strain during repeated tossing and stir-frying in Chinese takeaways, restaurants and other fast-paced kitchens.
Why choose the RSL14?
- Only 765g for easier handling during long services
- 14-inch diameter balances capacity with control
- Carbon steel construction responds quickly to heat changes
- Round-bottom profile suits commercial gas wok burners
- Wooden handle provides a comfortable, controlled grip
Specifications
- Model: RSL14
- Diameter: 14 inches
- Weight: 765g
- Material: Carbon steel
- Base: Round bottom
- Handle: Wooden
Compatibility and care
Use on a commercial wok burner or a compatible gas setup with secure support. It is not intended to sit directly on a flat induction, ceramic or electric hob. Season before use, hand-wash, dry immediately and lightly oil after cleaning.
Delivery
Delivery
Returns
Returns
We want you to be happy with your CateringBase purchase. Find out how to request a return, arrange an exchange and receive your refund.
Damaged or incorrect delivery? Please contact us within 48 hours of delivery and include clear photos of the item, its packaging and any visible damage. We will resolve the issue as quickly as possible.
How to request a return
- Contact our team within 30 days of delivery. Email sales@cateringbase.co.uk or call 0121 386 6628.
- Provide your order details. Include your order number and the item or items you would like to return. A reason for the return is optional but helpful. Photos are required if an item is faulty or damaged.
- Wait for your return instructions. We will confirm your return approval and provide the address and instructions for sending your item back. Please do not return items without contacting us first.
Return eligibility
Most items may be returned within 30 days of the delivery date. To qualify, your item must be:
- Unused and in resalable condition.
- In its original packaging, including all protective inserts, labels, manuals and accessories.
- Free from damage, markings, scratches, stains or signs of use.
We may refuse returns that do not meet these requirements.
Items that cannot be returned unless faulty
For hygiene and safety reasons, the following items cannot be returned unless faulty:
- Items that have been installed, used or modified.
- Customised or made-to-order products.
- Clearance or final-sale items, where clearly marked.
- Opened items that cannot be resold due to hygiene or food-contact handling, where applicable.
Return delivery costs
| Reason for return | Who pays? |
|---|---|
| You have changed your mind | You are responsible for the return delivery cost. |
| The item is faulty, damaged in transit or incorrect | Cateringbase Ltd will cover return delivery or offer a suitable alternative solution. |
We recommend using a tracked delivery service, as we cannot be responsible for returns lost in transit.
Receiving your refund
Once we have received and inspected your returned item, we will process your refund to the original payment method.
Refunds are typically issued within 5–10 business days after inspection, depending on your bank or payment provider.
Original delivery charges: These are non-refundable unless the item is faulty or incorrect.
Exchanges
We can arrange exchanges subject to stock availability. If the replacement item has a different price, we will confirm any additional amount to pay or refund owed.
Need help with a return?
Contact our team with your order number. Return details will be provided once your return is approved.
