London Wok FBW12 305mm Flat Base Carbon Steel Wok
London Wok FBW12 305mm Flat Base Carbon Steel Wok is backordered and will ship as soon as it is back in stock.
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London Wok FBW12 305mm Flat Base Carbon Steel Wok
Specifications
Specifications
An essential mix of a high quality traditional steel wok combined with a flat base, the 305mm London Wok flat bottom wok gives you the flexibility to cook how you want, without having to swap pans.
Made from high quality steel, the flat bottom wok is incredibly strong and specifically designed for the commercial kitchen. The flat base isn't just great for searing larger cuts of meat or fish, it also helps to maximise the contact between the heat source - vital if you're using a solid top or electric hob. Thanks to the generously-sized wooden handle, heat is kept in the pan - not in your hand, so it's much more comfortable to use in comparison to traditional steel handled woks.
Whether you're doing a traditional stir fry, or simply searing meat or even steaming food, the London Wok is a superb option for any professional.
Delivery
Delivery
Returns
Returns
We want you to be happy with your CateringBase purchase. Find out how to request a return, arrange an exchange and receive your refund.
Damaged or incorrect delivery? Please contact us within 48 hours of delivery and include clear photos of the item, its packaging and any visible damage. We will resolve the issue as quickly as possible.
How to request a return
- Contact our team within 30 days of delivery. Email sales@cateringbase.co.uk or call 0121 386 6628.
- Provide your order details. Include your order number and the item or items you would like to return. A reason for the return is optional but helpful. Photos are required if an item is faulty or damaged.
- Wait for your return instructions. We will confirm your return approval and provide the address and instructions for sending your item back. Please do not return items without contacting us first.
Return eligibility
Most items may be returned within 30 days of the delivery date. To qualify, your item must be:
- Unused and in resalable condition.
- In its original packaging, including all protective inserts, labels, manuals and accessories.
- Free from damage, markings, scratches, stains or signs of use.
We may refuse returns that do not meet these requirements.
Items that cannot be returned unless faulty
For hygiene and safety reasons, the following items cannot be returned unless faulty:
- Items that have been installed, used or modified.
- Customised or made-to-order products.
- Clearance or final-sale items, where clearly marked.
- Opened items that cannot be resold due to hygiene or food-contact handling, where applicable.
Return delivery costs
| Reason for return | Who pays? |
|---|---|
| You have changed your mind | You are responsible for the return delivery cost. |
| The item is faulty, damaged in transit or incorrect | Cateringbase Ltd will cover return delivery or offer a suitable alternative solution. |
We recommend using a tracked delivery service, as we cannot be responsible for returns lost in transit.
Receiving your refund
Once we have received and inspected your returned item, we will process your refund to the original payment method.
Refunds are typically issued within 5–10 business days after inspection, depending on your bank or payment provider.
Original delivery charges: These are non-refundable unless the item is faulty or incorrect.
Exchanges
We can arrange exchanges subject to stock availability. If the replacement item has a different price, we will confirm any additional amount to pay or refund owed.
Need help with a return?
Contact our team with your order number. Return details will be provided once your return is approved.
