London Wok RBW13 13" (330mm) Carbon Steel Round-Bottom Wok

London Wok RBW13 13-Inch Carbon Steel Round-Bottom Wok

The compact London Wok RBW13 is a 13-inch (330mm) carbon steel wok for responsive, high-temperature cooking. Its traditional curved base concentrates heat over a gas wok burner, while the long single handle gives you control for stirring and tossing.

Key benefits

• 13-inch / 330mm diameter for individual portions and smaller batches
• Carbon steel body heats quickly and responds to temperature changes
• Round bottom supports traditional stir-frying technique
• Long single handle for steady one-handed control
• Suitable for stir-frying, shallow frying, deep-frying and steaming

Specifications

• Model: RBW13
• Diameter: 13 inches / 330mm
• Material: Carbon steel
• Base: Round bottom
• Handle: Long single handle

Before first use

The protective transit oil is applied to help prevent corrosion during storage; it is not a non-stick coating. Remove it thoroughly, then season the wok in line with the supplied care instructions. Hand-wash, dry immediately and apply a thin film of cooking oil after cleaning.

This wok is designed for a commercial wok burner or securely supported gas setup. It will not sit safely on a standard flat induction, ceramic or electric hob.

Next working day delivery (cut off time 12pm)

Cateringbase Ltd – 30-Day Returns Policy

At Cateringbase Ltd, we want you to be happy with your purchase. If you need to return an item, please review the policy below.

1) Returns Window

You may return most items within 30 days of the delivery date.

2) Return Eligibility

To qualify for a return, the item must be:

• Unused and in resaleable condition
• In the original packaging, including all protective inserts, labels, manuals, and accessories
• Free from damage, markings, scratches, stains, or signs of use

We may refuse returns that do not meet these requirements.

3) Non-Returnable Items

For hygiene and safety reasons, the following items may not be returned unless faulty:

• Items that have been installed, used, or modified
• Customised or made-to-order products
• Clearance or final-sale items (where clearly marked)
• Items that cannot be resold due to hygiene or food-contact handling once opened (where applicable)

4) How to Request a Return

To start a return, please contact us within 30 days and provide:

• Your order number
• The item(s) you want to return
• The reason for return (optional but helpful)
• Photos (required if the item is faulty or damaged)

We will confirm your return approval and provide instructions for returning the item.

5) Return Shipping Costs

• If you are returning an item because you changed your mind, you are responsible for the return shipping cost.
• If the item is faulty, damaged in transit, or incorrect, Cateringbase Ltd will cover return shipping (or offer a suitable alternative solution).

We recommend using a tracked delivery service, as we cannot be responsible for returns lost in transit.

6) Refunds

Once the returned item is received and inspected, we will process your refund to the original payment method.

Refunds are typically issued within 5–10 business days after inspection, depending on your bank or payment provider.

Please note:
Original delivery charges are non-refundable unless the item is faulty or incorrect.

7) Exchanges

If you would like an exchange, we can arrange this subject to stock availability. If the replacement item has a different price, we will confirm any balance due or refund owed.

8) Damaged or Incorrect Items

If your item arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery and include clear photos of:

• The item
• The packaging
• Any visible damage

We will resolve the issue as quickly as possible.

9) Return Address

Return details will be provided once your return is approved.
Please do not send items back without contacting us first.