London Wok RBW13 13" ROUND BOTTOM WOK

Delivery

We always endeavour to deliver the item ordered in as quick a time as possible. Delivery is usually made within 1-5 working days. To this end we use a variety of delivery and courier firms. These companies offer various guarantees and delivery times. They generally manage to keep their promises on such things, but we are always in their hands once the goods have left our warehouse. For this reason we never give a 100% guarantee of any particular delivery time and delivery time is NEVER a specific term or condition of your contract with us. In the rare event that a delay occurs in your item being delivered, all the companies we deal with have specific procedures and timescales for investigating lost or delayed parcels. We CANNOT short circuit that procedure and unfortunately you will have to abide by their terms. If you want a replacement item to be sent out before their investigations and procedures are complete, you will have to pay for it as a separate transaction and a refund will be given when the procedures are complete and the original item is declared lost. When you place an order with us, you accept these conditions as part of your contract.

Heavy Equipment

We cannot guarantee delivery within the lead times quoted on the website. Our transport team will contact you to confirm a delivery date. Delivery of heavy duty machine will be made to the ground floor entrance to the building. It does not include negotiating lifts or stairs. This is customer responsibility to check that products ordered will fit through doorways and into their premises. We cannot accept responsibility if it will not fit. Any carriage charges caused by an aborted delivery are the customers responsibility. Delivery does not include unpacking or positioning or assembling items. Due to the high cost of carriage and handling a restocking fee of up to 25% is applied to heavy equipment if returned.

Returns and Refunds (14 Days Money Back Guarantee)

CateringBase Ltd offers a 14 Days Money Back for the following brands :

POLAR (product value less than £300) BUFFALO (product value less than £300) VOGUE WARING SAMSUNG MICROWAVE KITCHENAID MIXER Utensils Barware Glassware Crockery & Cutlery Cookware Food Storage HYGIPLAS If you are not completely satisfied with your purchase you can return it to us within 14 days of purchase. The item must be in original package and unused condition. Please ensure you follow our return procedure- in the first instance email us at sales@cateringbase.co.uk to obtain your RMA (return authorisation number) and details on how to return your product.

The customer will in the event of agree cancellation indemnify the Company in full against all expense and loss incurred up to the time of cancellation in accordance with the following formula namely:

The customer cancels after the Goods have left the Company's warehouse but before they have been unpacked by the customer a charge of Twenty percent (20%) of the invoice value will be charged plus any carriage charges incurred by the Company at the time of cancellation.

If the customer cancels after the Goods have left the Company's warehouse and the goods they have been unpacked by the customer a charge of Twenty Five percent (25%) of the invoice value will be charged plus any downgrading amount necessary together with any carriage charges incurred.

If we have sent the wrong product, which does not match the description on your invoice, you can return it to us for an exchange. We will refund the cost of postage where applicable.