Cateringbase Ltd – 30-Day Returns Policy
At Cateringbase Ltd, we want you to be happy with your purchase. If you need to return an item, please review the policy below.
1) Returns Window
You may return most items within 30 days of the delivery date.
2) Return Eligibility
To qualify for a return, the item must be:
- Unused and in resaleable condition
-
In the original packaging, including all protective inserts, labels, manuals, and accessories
- Free from damage, markings, scratches, stains, or signs of use
We may refuse returns that do not meet these requirements.
3) Non-Returnable Items
For hygiene and safety reasons, the following items may not be returned unless faulty:
- Items that have been installed, used, or modified
- Customised or made-to-order products
- Clearance or final-sale items (where clearly marked)
- Items that cannot be resold due to hygiene or food-contact handling once opened (where applicable)
4) How to Request a Return
To start a return, please contact us within 30 days and provide:
- Your order number
- The item(s) you want to return
- The reason for return (optional but helpful)
- Photos (required if the item is faulty or damaged)
We will confirm your return approval and provide instructions for returning the item.
5) Return Shipping Costs
- If you are returning an item because you changed your mind, you are responsible for the return shipping cost.
- If the item is faulty, damaged in transit, or incorrect, Cateringbase Ltd will cover return shipping (or offer a suitable alternative solution).
We recommend using a tracked delivery service, as we cannot be responsible for returns lost in transit.
6) Refunds
Once the returned item is received and inspected, we will process your refund to the original payment method.
Refunds are typically issued within 5–10 business days after inspection, depending on your bank or payment provider.
Please note:
Original delivery charges are non-refundable unless the item is faulty or incorrect.
7) Exchanges
If you would like an exchange, we can arrange this subject to stock availability. If the replacement item has a different price, we will confirm any balance due or refund owed.
8) Damaged or Incorrect Items
If your item arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery and include clear photos of:
- The item
- The packaging
- Any visible damage
We will resolve the issue as quickly as possible.
9) Return Address
Return details will be provided once your return is approved.
Please do not send items back without contacting us first.
