Dualit 00443 Centre Element ProHeat 6 Slice

How to request a return

1. Contact our team within 30 days of delivery. Email sales@cateringbase.co.uk or call 0121 386 6628.
2. Provide your order details. Include your order number and the item or items you would like to return. A reason for the return is optional but helpful. Photos are required if an item is faulty or damaged.
3. Wait for your return instructions. We will confirm your return approval and provide the address and instructions for sending your item back. Please do not return items without contacting us first.

Return eligibility

Most items may be returned within 30 days of the delivery date. To qualify, your item must be:

• Unused and in resalable condition.
• In its original packaging, including all protective inserts, labels, manuals and accessories.
• Free from damage, markings, scratches, stains or signs of use.

We may refuse returns that do not meet these requirements.

Items that cannot be returned unless faulty

For hygiene and safety reasons, the following items cannot be returned unless faulty:

• Items that have been installed, used or modified.
• Customised or made-to-order products.
• Clearance or final-sale items, where clearly marked.
• Opened items that cannot be resold due to hygiene or food-contact handling, where applicable.

Return delivery costs

We recommend using a tracked delivery service, as we cannot be responsible for returns lost in transit.

Receiving your refund

Once we have received and inspected your returned item, we will process your refund to the original payment method.

Refunds are typically issued within 5–10 business days after inspection, depending on your bank or payment provider.

Original delivery charges: These are non-refundable unless the item is faulty or incorrect.

Exchanges

We can arrange exchanges subject to stock availability. If the replacement item has a different price, we will confirm any additional amount to pay or refund owed.